At ikku, we are committed to providing high-quality jewellery. Your satisfaction is our priority, and we strive to address any concerns with your purchase.

1. Refund Eligibility

Refunds are accepted only for items that arrive damaged or defective. If you receive a defective item, please contact us within 7 days of receipt to initiate the refund process.

2. Non-Refundable Items

Please note that customised or personalised pieces are not eligible for refunds unless they are damaged or defective.

3. How to Initiate a Refund

To request a refund, please:

Contact our customer service team here with your order details and a description of the issue.

Include photos of the damaged or defective item.

We will provide instructions on how to return the item.

4. Refund Process

Once we receive the returned item and verify its condition, we will process your refund within 7-10 business days. A credit will be applied to your original method of payment.

Thank you for choosing ikku. We appreciate your understanding and are committed to ensuring your satisfaction!